Refund policy

Refund Policy

 

 

90-Day Money-Back Guarantee

 

We stand behind the quality of Roots and want you to feel confident trying it.

If you are not satisfied with your purchase, you may request a refund within 90 days of delivery by contacting us at support@olympusroots.com.

Due to the nature of nutritional supplements and for health and safety reasons, we do not accept returns on any supplement products, whether opened or unopened.

In eligible cases, refunds are issued without requiring the product to be returned.

 

 

Eligibility for Refunds

 

To be eligible for a refund:

 

• You must contact us within 90 days of delivery

• The request must be made by the original purchaser

• The product must have been purchased directly from our website

 

Refunds are reviewed on a case-by-case basis and issued at our discretion.

 

 

Subscriptions

 

Subscription orders that have already been processed or shipped are not eligible for cancellation or refund.

You may manage or cancel your subscription at any time before your next billing date via your account dashboard.

 

 

Damaged or Incorrect Orders

 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund where appropriate.

 

 

Shipping Costs

 

Original shipping charges are non-refundable.

 

 

Abuse of Policy

We reserve the right to refuse refunds in cases of suspected abuse, excessive refund requests, or fraudulent activity.

 

 

Contact Us

 

For all refund requests or questions, please contact:

support@olympusroots.com